FAQ
FAQ - FREQUENTLY ASKED QUESTIONS
Find answers to our customers' most common questions here. If you can't find what you're looking for, please contact us.
ORDERS
How do I know if my order has been confirmed? After completing your purchase, you will automatically receive a confirmation email with all the details of your order. If you do not find it in your inbox, please check your SPAM folder.
Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible at contacto@3rdloop.com . We will do our best to help, but if the order has already been processed and shipped, we cannot guarantee the change or cancellation.
SHIPPING
How long will it take for my order to arrive? Order processing time is [1-3] business days. Once shipped, the estimated delivery time can be found in our Shipping Policy .
How can I track my order? Once your order has been shipped, you will receive an email with a tracking number that will allow you to track the delivery on the carrier's website.
What are the shipping costs? Shipping costs are automatically calculated at checkout, based on the weight and destination of your order. For more details, see our Shipping Policy .
RETURNS AND REFUNDS
What is your return policy? We accept returns within 14 days of receiving your order, as long as the items are in their original condition. To initiate a return process and find out all the details, please see our Returns and Refunds Policy .
My item arrived damaged. What should I do? We apologize for the inconvenience. Please contact us within 48 hours of receiving your order, sending your order number and photos of the damaged item to contacto@3rdloop.com. We will resolve the issue as soon as possible.
PAYMENTS AND PRODUCTS
What payment methods do you accept? We accept major credit cards (Visa, Mastercard), MB Way, and many others (More payment methods will be added). All payments are processed through secure platforms.
The item I want is out of stock. Will it be restocked? We work to restock our most popular items as quickly as possible. To be the first to know about restocks and new arrivals, subscribe to our newsletter or follow us on social media.